Shipping policy

We’re excited to bring Veza products to your family. We currently ship within the United States and offer complimentary standard shipping on all orders.

Order Processing & Delivery

Once your order is ready to ship, you’ll receive a confirmation email with tracking information so you can follow your order along the way.

Delivery times may vary depending on your location, carrier and other factors outside of our control. Estimated delivery dates provided at checkout or in your shipping confirmation are estimates and are not guaranteed.

Alaska & Hawaii

We currently ship to all 50 U.S. states. Standard shipping is free within the contiguous United States. Orders shipping to Alaska and Hawaii are subject to additional shipping charges, which will be calculated at checkout.

Shipping Address & Receiving Your Order

We recommend choosing a delivery location where someone is available to receive your order.

For added security, a signature may be required at the time of delivery. Please keep this in mind when selecting the shipping address for your order.

Please review your shipping address carefully before submitting your order. If you notice an error, contact us at hello@vezafamily.com as soon as possible. While we’ll do our best to help, we cannot guarantee that an address can be changed once an order has entered the fulfillment process.

Damaged, Defective or Incorrect Products

If your product arrives damaged, defective or incorrect, please contact us at hello@vezafamily.com within 72 hours of delivery so we can make it right. We may ask for photos of the product and its packaging to help us resolve the issue as quickly as possible.

For approved returns resulting from a product defect, shipping damage or an error by Veza, Veza will cover the cost of return shipping and no restocking fee will apply.

If you discover a product defect after delivery, please contact us so we can assist you in accordance with our warranty.

*For Veza products purchased through an authorized retailer, please contact the retailer directly for assistance with items that arrive damaged, as their return and replacement policies will apply.

Lost or Stolen Packages

If your package appears to be lost in transit or has not arrived as expected, please contact us at hello@vezafamily.com and we’ll work with the carrier to help resolve the issue.

If tracking shows that a package was delivered but you are unable to locate it, please check around your property and with other members of your household or neighbors who may have accepted the delivery. If the package still cannot be located, contact us and we’ll help you determine the next steps.

Once a package has been confirmed as delivered to the shipping address provided at checkout, Veza is unable to assume responsibility for loss or theft. We’ll still do our best to help you work with the carrier and determine what options may be available.

Potential Shipping Delays

While we work to get your order to you on time, occasional delays may occur due to weather, carrier disruptions, holidays or periods of high shipping volume. We greatly appreciate your patience when circumstances beyond our control affect delivery times.